In order to use the Melbourne Wallpapers website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by Melbourne Wallpapers is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.Use of Collection Information
Any details collected from Melbourne Wallpapers customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at [email protected]Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at [email protected]Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.Communications
Melbourne Wallpapers uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at [email protected] You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.Third Parties
Melbourne Wallpapers may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Melbourne Wallpapers does not share any information with third parties for any unknown or unrelated uses.Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.Links
• Payments are fully automated with an immediate response. • Your complete credit card number cannot be viewed by Melbourne Wallpapers or any outside party. • All transactions are performed under 128 Bit SSL Certificate. • All transaction data is encrypted for storage within eWAY’s bank-grade data entre, further protecting your credit card data. • eWAY is an authorised third party processor for all the major Australian banks. • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Melbourne Wallpapers.For more information about eWAY and online credit card payments, please visit www.eWAY.com.au Delivery Policy
Wallpapers: After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post or other courier service within 7 working days; however if goods are unavailable delivery will take a little longer. As wallpapers are bulk printed and then sold as per order, if they are unavailable or your requirement can not be matched by us, we will inform you about that within 3 working days and then you may go for a different wallpaper or your money will be refunded. If you wish to query a delivery please contact us at [email protected] or call us at 03 9018 7857 (normal business hours).Refund & Returns Policy
Wallpapers and Murals purchased from Melbourne wallpapers will not be returned if due to change of mind or wrong product selection. If you have any questions about the product or need any advice about the number of rolls needed or any other information, we strongly advice you to email us in case of any confusion while shopping with us and we will be happy to answer that.
Despite every effort to provide exact images of each product’s colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors. Melbourne Wallpapers will not accept responsibility for any colour or design differences that are not factory faults. In purchasing from Melbourne Wallpapers, you agree to accept the small risk that there will be a slight variation between the actual colour and design, and the representation on our website. In addition, please be aware that colours and textured finishes often vary between manufacturers; for example: slightly different shades of ‘White’, different degrees of sheen, and different looks and feel for material.
Manufacturing wallpaper is complex process and multiple processes are brought together to manufacture a product so there are chances of product may vary from pictures. We do our extensive quality check on our each and every product before delivering & suggest the customer to do the same before receiving. If you find a manufacturing fault, kindly contact back and we would provide a replacement to you after reviewing the evidence of the fault. Melbourne Wallpapers will not be liable for any refunds or replacements for a faulty third party installation service or if the product gets defected due to wear and tear. Please note that do not start installing the product as we are unable to compensate installation cost or any problem which may come due to wrong installation or product.
Our products are recommended to be installed by professional installers. You may contact us if you need any help in finding person to install those as we provide our installation services in Melbourne only. For other areas, you need to find installers yourself.
To be eligible for a return or replacement, product must be unused and in the same condition that you received it. It must also be in the original packaging. We only exchange items or do refunds if they have any manufacturing fault and not due to change of mind. So once the product is ordered, the order will not be cancelled due to change of mind. You must inform us about any grievances in writing for any returns or replacements within 14 days after receiving goods. For any further enquiry, please email us at: [email protected]
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit therefore advise you take out shipment registration of insurance with your postal carrier. Melbourne Wallpapers will not be responsible for parcels lost or damaged in transit if you choose not to insure.
ABN: 32 155 370 880